*Disclaimer: I totally wrote this post in a rage, so forgive my spelling and grammar! I'm pissed off at the lack of human compassion, major corporations not living up to the mistakes they make and trying to fix what they have done or taking ownership for problems and passing it back on the customer!*
So back in October I got all pissed off at Dish Network because they decided to not broadcast Fox Sports Net and when Momma can't watch her Minnesota Wild she gets pissy. So I called Century Link and they told me that they no longer bundle with Dish anymore and they could offer me a better deal with Directv. I talked to Tammy rep #747 and she set up everything and told me that she would take care of everything. I asked her twice if I had to do anything and she told me no that she was taking care of everything. I didn't have to do anything that everything was taken care of.
I also canceled my home phone that night also to save $50 a month. I opted to up my Bundle with Century Link my Directv and DSL to save even more. So instead of the $150 a month my bill would be $100
Let me tell you the headache that all this has caused.
First when CenturyLink cancled my home phone they had to created a me a new account with a new phone number that was stricltly DSL. When doing that it cause me to not have internet for week . Every time I would call I would have internet until the next day. I would call again and it would magically turn back on and then the next morning it would shut back off. This went on from October 22nd 2010 to October 25th 2010. And every time I called I wasted at least a 1/2 an hour to an hour of my time.
So just when I thought I had won the battle. I get an email from Directv telling me that Century Link has not been paying Directv for my service. Century Link has been paying Dish. Hello!
Mind you I have been making my scheduled payments to Century Link.
So I call Century Link and of course because its the weekend no one is there and I get on chat with them and they tell me that I told them that I would take care of canceling Dish.
I get on the phone with Dish and tell them the story and they tell me that Century Links supposed to live transfer you to them to cancel your service. Which never happened. So I cancel my service with Dish which I have not been using Scene November 9th, 2010 and you would think that they would have noticed that my satalite was not receiving service or that they could no longer communicate with the receiver, but they give me some line that they don't know I don't have service unless I would call them. WHATEVER! So now I have to spend $15 to send back equipment that they say they didn't know we weren't using or they will charge me $100. And I have to send it back within 30 days!
So now I am out $185.97 that Century Link gave Dish and $211.81 that I had to pay Directv to not have them suspend my account for a grand total of $397.78! AUGH! And even if I get Century Link to admit that they screwed up they aren't gonna issue me a refund check, you know that all that they will do is give me a credit. Allot a good that does me when the house payment is due and I could use that $211.81 to pay it! AUGH!!!!!
So how many of you had similar problems with Century Link, Dish Network and Directv?
Let's unit and make the major corporations pay for the mistakes they make.
*Update: Monday January 24th. Check out the response I got from Century Link here