Saturday, January 22, 2011

Century Link Sucks!

*Disclaimer: I totally wrote this post in a rage, so forgive my spelling and grammar!  I'm pissed off at the lack of human compassion, major corporations not living up to the mistakes they make and trying to fix what they  have done or taking ownership for problems and passing it back on the customer!*


So back in October I got all pissed off at Dish Network because they decided to not broadcast Fox Sports Net and when Momma can't watch her Minnesota Wild she gets pissy.  So I called Century Link and they told me that they no longer bundle with Dish anymore and they could offer me a better deal with Directv.  I talked to  Tammy rep #747 and she set up everything and told me that she would take care of everything.  I asked her twice if I had to do anything and she told me no that she was taking care of everything.  I didn't have to do anything that everything was taken care of.


I also canceled my home phone that night also to save $50 a month. I opted to up my Bundle with Century Link my Directv and DSL to save even more.  So instead of the $150 a month my bill would be $100


Let me tell you the headache that all this has caused.


First when CenturyLink cancled my home phone they had to created a me a new account with a new phone number that was stricltly DSL. When doing that it cause me to not have internet for week .  Every time I would call I would have internet until the next day. I would call again and it would magically turn back on and then the next morning it would shut back off.  This went on from October  22nd 2010 to October 25th 2010. And every time I called I wasted at least a 1/2 an hour to an hour of my time.


So just when I thought I had won the battle. I get an email from Directv telling me that Century Link has not been paying Directv for my service. Century Link has been paying Dish. Hello! 


Mind you I have been making my scheduled payments to Century Link.


So I call Century Link and of course because its the weekend no one is there and I get on chat with them and  they tell me that I told them that I would take care of canceling Dish.  


I get on the phone with Dish and tell them the story and they tell me that Century Links supposed to live transfer you to them to cancel your service.  Which never happened. So I cancel my service with Dish which I have not been using Scene November 9th, 2010 and you would think that they would have noticed that my satalite was not receiving service or that they could no longer communicate with the receiver, but they give me some line that they don't know I don't have service unless I would call them.  WHATEVER! So now I have to spend $15 to send back equipment that they say they didn't know we weren't using or they will charge me $100.  And I have to send it back within   30 days! 


So now I am out $185.97 that Century Link gave Dish and $211.81 that I had to pay Directv to not have them suspend my account for a grand total of  $397.78!  AUGH! And even if I get Century Link to admit that they screwed up they aren't gonna issue me a refund check, you know that all that they will do is give me a credit. Allot a good that does me when the house payment is due and I could use that $211.81 to pay it! AUGH!!!!!


So how many of you had similar problems with Century Link, Dish Network and Directv?


Let's unit and make the major corporations pay for the mistakes they make.




*Update: Monday January 24th.  Check out the response I got from Century Link here

31 comments:

  1. Send a letter to corporate offices and keep posting online. I won a battle with a BIG time national bank that that way. Those letters that arrive via snail mail have a lot more weight then email.

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  2. Great Idea! I hope that someone takes the time from Century Link to read this. I know on Monday I will have to call them and waist another 1 or so of my time getting this straighten out. Big corporations need to have more of a personal touch. Whatever happened to the Customer is aways right!

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  3. Hi One Girl Ideas,

    This is @CenturyLinkJoey from Twitter. I know we communicated on Twitter this past weekend. I just checked and don't see that I received an email from you about the trouble you've had with our company. If you email me at Joey@CenturyLink.com I'll be glad to look and see what I can do to help out. Just be sure to include your name and account information. Thanks.

    Joey H
    CenturyLink Customer Outreach
    Raechout@CenturyLink.com

    ReplyDelete
    Replies
    1. Hi Joey,

      Read my post at the bottom dated December 2nd. Your company is really messed up. Seriously messed up.

      Delete
  4. Thank you for responding Joey. Unfortunately I don't think email or twitter is going to help with this situation. I will need to call Century Link
    and talk with a human and waste hours of my time tiring to get this straighten out.

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  5. You'd be surprised at what I can do. If you feel like you have to call in then that is your choice. I'm here to help if you need it.

    Joey H
    Joey@CenturyLink.com

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    Replies
    1. Joey.... walk down the hall.... find the big red switch that says shut the company down. Push the switch to the off position, You will be helping allot of people :)

      Delete
    2. to Joey@CenturyLink.com: You really seem to have no idea , these aren't the only customers complaining about it, see I have switched from your pathetic service, to Comcast, and I'm glad I did , sure I pay more With Comcast, but at least I get a lot faster Download and Upload speed, instead of being fooled by the likes of Century-stink.. you guys really piss me off, and tell the Monkey that runs that Monopoly to get his shit together, yours truly, a Comcast customer

      Delete
  6. I sent you an email with all the information you requested. Lets see what you can do.

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  7. This comment has been removed by a blog administrator.

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  8. Good Morning Carrey!

    Kirstie Filosa from DISH Network here, I ran across your blog & I'm very sorry to hear about the frustrating experience you had! However, I'm very happy to see that Century Link has already addressed & corrected the issue, additionally I just wanted to confirm & ensure that the issues on the DISH Network side of this have all been resolved as well. Please feel free to let me know if you need anything at all or to contact me directly if you have any concerns. You can e-mail me @ Kirstie.Filosa@DISHnetwork.com, I look forward to hearing from you.

    -Take Care
    Kirstie DISH Network

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  9. We had Century Link for 10 months and once a month they had to come to the house. Customer service stinks!!! We cancelled 2 months ago and still have not received our credit checked. Called them several times and finally was told we had to wait 90 days!!! Think they would wait for a payment for 90 days.

    Changed to Cox and the service is outstanding, have had it 2 months and no problems wahtsoever. And the installation was fantastic, so quick, no waiting~~~

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  10. It would be nice if Centurylink wouldn't throttle my Internet speed! When you pay for 5mbps and only get a MAX of maybe 2.5mbps.

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  11. My only advice is record every conversation you have with them if possible to do it legally. They will tell you one thing before you sign up and then no one will admit they promised you xyz when the bill comes and none of the discounts or waivers are applied and your bill is almost twice what they quoted. The ability to e-chat and make verbal promises allow them to do things that would be fraud if done in writing.

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  12. I switched from Comcast to DirectTV/CenturyLink three months ago in order to save a little money. It's been a nightmare ever since, with the internet randomly dropping out several times a week. Each time I call, CenturyLink says to reboot my modem, and now they're telling me that I need to reboot it every day as a preventive measure. And they tell me that as if it's a perfectly normal and reasonable requirement!!

    And rebooting my modem doesn't even bring back my internet connection. The only thing that works is patience: I have to wait 15 to 60 minutes for it to come back.

    Now my download speed has dropped to 5% of what I'm paying for. CenturyLink offered to come to my house, but the charges start at $85 if they have to come inside.

    Because I was working from home, these service problems are intolerable. I've decided to go back to Comcast and pay DirectTV a $400 early termination fee. (Even though DirectTV sold me on CenturyLink, they disclaim any responsibility for CenturyLink's problems.)

    Chapter 2: I recently opened an office and the only readily available phone/internet service was CenturyLink. That experience will haunt me forever -- it was twenty times worse than my experience at home. I don't have time to tell the whole story, but the short version is that I spoke with about 7 or 8 people at CenturyLink, each one told me a different story, and almost all of the stories were wrong. They cost me many hours of lost time, and the office opened one week later than planned solely because of CenturyLink's incompetence.

    I had to sign a 1-year contract with CenturyLink for the office, but I'll be switching to Comcast at the end of the year. I've had problems with Comcast over the years, but nothing that came close to the CenturyLink nightmare.

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  13. From the Management down, just a bunch of incompetent and unprofessional individuals.

    Proves the Peter Principle.

    The service received from Century Link is some of the worst I have experienced in many many years.

    Phone and internet problems going on 5 months that these people cannot track down nor fix.

    Totally incompetent customer service overseas as well as certain representatives in the US who do not know there rear end from their elbows.

    When attempting to complain to the Corporate office, total stone walling about speaking with anyone there. Keep getting referred back to the incompetents in Denver.

    Not only is the a hell of a way to treat customers, but even worse to treat a stockholder this way.

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  14. Century Stink, as I call them, is going down as a text-book example of the failure of the modern corporation. After they bought out Qwest, I got stuck with them. My internet is always slow, falls out, and the guy came to my house to fix it and told me that I wasn't close enough to a "line" to get fast internet. Well, why was I close enough with Qwest? Corporate greed doesn't breed better service, only pissed off customers.

    ReplyDelete
    Replies
    1. I hear ya, they are not my favorite company as you can tell!

      Delete
  15. At 8:14 pm my DirecTV quit working tonight due to non payment. Odd, since I've supposedly been paying CENTURYLINK a pretty penny for it for a couple of months now. Is there anyone in billing at this tine of night? Oh God no. My husband, bless his heart, gets pissed (sorry, but I am!!!) and says well, dear, you must not have paid the phone bill. I beg to differ, LOVE OF MY LIFE, as THE DSL IS WORKING JUST DANDY. OMG. I'm so angry. I called DirecTV. Mind you, we are quite capable of living without tv for a few hours...it's the principle of the thing. Can I pay you people SOMETHING to hook my service back up? Nope. Deal with CenturyLink. Oh, I will. And frankly you can both stuff it as I'm perfectly happy right now with my NETFLIX!!!!!

    (I realize this is a year old but I just googled "centurylink not paying directv) and here you were! Seems to be a commmon problem.

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  16. Hi Angela,
    Try reaching out the Joey on twitter @CenturyLinkJoey he helped me a ton! I think everyone at Century link should take a lesson from him on customer service. If you don't tweet try his email Joey@centurylink.com

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  17. Let me tell you a story.... I have been with Century link / Quest / Mountain bell for 29 years. Mountain Bell was a wonderful company by the way. I would have never left Century link were it not for a horrible customer service nightmare. Let me say that I had other service that used Century Links wires for years and Century link promised me faster speeds.... well that never happened after the switch and all that hassle that goes along with changing providers. Century Link gave me three months of free service to make up for the problems they caused me. Fast forward three months and my nightmare started. I placed numerous calls to let them know that I was not being charged for the service, I got so tired of them telling me that I did not have internet (LOL) that I just gave up. Well fast forward again six months and my conscience was getting to me because of the FREE internet I was not paying for so I called yet again to try to fix the problem and finally got through to someone with an IQ over 80 that said..... Well.... you do have internet and you are not being charged for it.... WOW Sherlock you got it now lol. The fellow that I talked to told me that he would fix it and that I would not be back charged for the services, I was happy and all was well. I got home from work and opened the bill the following month to find a $350+ dollar bill. I called to discuss that with them and they told me basically they would not honor what they told me they were going to do. I paid the bill, promptly opened an internet only account with Comcast ( really fast btw) and went to purchase a Nettalk device for VOIP and have never been happier. PLEASE PLEASE stop listening to the BS and do what I did. You will never go back, I only hope they actually read this and understand that one by one they are dying a slow death from crappy service and antiquated technology.

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  18. I just want to echo an earlier commentator's advice not to take anything their customer service representatives say seriously. Make them send you an email describing your problem and what they are going to do to fix it, this will provide you with some accountability on their end when whatever they told you was going to happen doesn't. Do not get off the phone until you receive the email. This advice sounds easier to follow than it will be in practice (they really don't want to be held accountable),and I suggest skipping the standard issue customer service rep (don't even give them your account information, the next person you talk to is going to ask for the exact same information anyway), skipping the retention office customer service rep (just a slicker version of the standard issue rep), and get to the escalation office customer service rep, who may, may, actually be interested in solving your problems.

    Better yet? Don't do business with these people.

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  19. My father died on December 21st and my mom who is 71 does not use a cell phone or the internet. I called Century Link to cancel services for his account for these two items and the representative who I talked to at 2:30 on 1/4/12 (New Mexico) time was rude and unhelpful. He stated you are not on the account and I had my mother talk to him on speaker. He stated she was not on the account either. I threatened that the bill would not be paid and he state then we will turn off your services. I stated that is what I wanted anyway. His tone and attitude were so negative that I would never ever recommend a company like this to anyone, especially the elderly. To top it off I found out from my Mom that my Dad bundled the account a few weeks before he died and for a week they had no telephone, internet, television, or cell phone services. This is when he was really sick and they could not call anyone...just think he may have been able to live a little longer if the services to call me or my sister to get him to the hospital sooner...

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  20. We just swithched to centurylink bundle with direct tv. we just got first bill and they did not give us what they promised bill was twice as much as promised. We have complained and are getting run around from both companies. they won't fufill there promises. We will most likely be cancelling the direct tv. then go with out eating to pay other bills.

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  21. I bundled my home phone and internet with Direct TV. I was promised a price of $109.78 but when my first bill arrived it was over $170. I have called and complained to both companies, but no one is willing to help me. I will most likely be cancelling all services, as I hate being lied too

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  22. I too fell for the bait & switch of Direct TV bundled with Century Link:(. I haven't even really activated my service yet, and already CenturyLink has demonstrated deceptive sales tactics! My account was debited without my authorization. This was for an alleged "deposit" which will be refundable after 6 mths...NO ONE told me about this. I do not take kindly to being lied to or misled and certainly not robbed! I will be cancelling my service before it even starts just because of this deception! I just hate that I've run out of options for internet. Century Link appears to be the only provider in my area other than BrightHouse (a whole other story). What am I going to do?? Why can't we just have a free WiFi society?!? I'm so over this....!!

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  23. Don't forget that cancelling means paying the early cancellation fees. My story: In 2009 I moved from one state to another and had to cancel my internet and phone. I had to return the equipment which I sent UPS. I am not sure what happened, but they billed me for the equipment, and my attempts to correct the problem only ended me up with a referral to Credit bureau. So I eventually paid them for the equipment I had returned.

    Fast forward 4 years, and not happy with vonage I decide to try the advertised good deal for the century link bundle that included phone, internet and Direct TV. One month into the deal and I am being charged for all these services, but no credits for the free 90 day movie channels. When I talked to Direct TV they inform that the credits will be on my next bill but I have to pay for the service until that bill. This is crazy. Forward another month, and Century Link has billed me for long distance service, even though I have asked to not have it. At that time, I made the mistake of thinking that if I am going to be billed for it, I might as well use it. Comes the next month's bill and they don't bill me for long distance service but instead they charged me for each long distance call adding up to over $90 just for long distance charges. My attempts to correct the problem have been in vain. I have left century link even though I have to pay the early cancellation fee. It will save me much more in the long run. Never, Never, never again.

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  24. I would never have Century Link. They screwed me over about 5 years ago along with Direct TV. and the top it off DirecTV wanted to charge me for me sending back the equipment I said to hell with it if you want your équipement you pay for it to get back to you and they never did so to this day I still have DirecTV equipment even though I don't even have DirecTV service anymore.and Centrelink was the worst internet service I ever had I end up leaving them in going back to Comcast thank God!

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  25. I have to agree. I purchased a 3D/HD 60" TV back in February. In the 10 months since then I still cannot rent an HD or 3D movie. they apologize every time but they can't fix it. I have problems several times a week and have had, literally, dozens of technician out here. This is THE WORST CABLE COMPANY ever!

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  26. terrible service, the connection is less than 10% of the speed promised, the connection (century link side) drops outs every 5 to 10 minutes. Oh, and for century link to fix THEIR problems they will send out a tech at your expense (nonrefundable) to fix it. but from past experience their techs won’t be able to do anything through sheer incompetence. their customer service is also completely useless and full of incompetence. You'll get transferred from department to department each department claims they can’t help you and send you back to the department you previously talked to that couldn't help either. I fully believe this is by design to get you to stop calling them. it’s also a scam for them to charge you for their service provider issues that they can’t seem to fix even when they come out to fix it. DO NOT USE CENTURY LINK.
    As sad as this is to say, Comcast provides superior service.

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  27. Cox and dish network are terrible!! that is why you should run to them as fast as you can to avoid Century link bozos!!! They are the same QWEST people that went bankcrupt. Ridiculous customer service!!!!

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